Refund policy

Refund Policy

At modernhai.shop, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return or refund under the conditions below.

Returns

  • Items can be returned within 7–14 days of delivery.
  • Products must be unused, in original packaging, and in resellable condition.
  • Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Refunds

  • Once your returned item is received and inspected, we will notify you regarding approval of your refund.
  • Approved refunds will be processed to your original payment method within 5–10 business days.

Non-Returnable Items

  • Gift cards
  • Downloadable products
  • Personal care items (if opened)
  • Customized items

Damaged or Wrong Items

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with photos and order details.