Refund policy
Refund Policy
At modernhai.shop, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return or refund under the conditions below.
Returns
- Items can be returned within 7–14 days of delivery.
- Products must be unused, in original packaging, and in resellable condition.
- Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Refunds
- Once your returned item is received and inspected, we will notify you regarding approval of your refund.
- Approved refunds will be processed to your original payment method within 5–10 business days.
Non-Returnable Items
- Gift cards
- Downloadable products
- Personal care items (if opened)
- Customized items
Damaged or Wrong Items
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with photos and order details.